Reactive Maintenance

Breakdown Assistance

Healthcare Distribution Direct provides non urgent breakdown assistance across the UK from our expert team of healthcare qualified service engineers within 5-7 days of notification.

We understand the importance of healthcare and mobility products to you and your clients and the problems and issues that can arise when a product suffers from an unexpected breakdown. Whether an essential healthcare item or something that facilitates a clients freedom Healthcare Distribution Direct will work with you and your customer to get it back up and working as fast as possible via our expert and caring team of customer service agents and our expertly qualified healthcare engineers.

Our team will friendly customer focussed team will contact your customer to arrange a convenient date and time for our experienced engineers to carry out the essential repairs that are required. Whilst taking care of essential maintenance to repair any breakdown our engineers will fully test and demonstrate the equipment as well as providing helpful hints and expert advice as to how the customer can prolong the life of the equipment and make the most of it.

Our expert team are experienced in carrying out essential repairs to a wide range of equipment including mobility scooters, hoists, profile beds, rise recline chairs and more from major brands such as Invacare, Carilex, Drive, Arjo, Harvest, Apollo, Apex, Shekel and Seca.

How our Breakdown Assistance service works


Notify our customer service team of a task that needs completing.


Our customer service team will communicate directly with your customer to arrange a convenient time and day within 5-7 days to carry out the repair.


A qualified engineer will work to carry out the essential repair.


Our qualified engineer provides the customer with a clear demonstration of how the repaired product.

Breakdown Assistance

  • Breakdown assistance for one piece of equipment by our expert team of healthcare certified engineers.
  • Should the repair take longer than the anticipated thirty minutes, additional charges may be applied
  • Our team are experienced in repairing major brands such as, Invacare, Carilex, Drive, Arjo, Harvest, Apollo, Apex, Shekel and Seca
  • Cancellation of pre-booked appointments at short notice may be chargeable

Speak to our logistics team today to arrange breakdown assistance

Our office opening hours are Monday - Thursday: 9:00 - 17:30 Friday: 09:00 - 17:00